Comments on: One line of Service Design – the list http://www.31v.nl/2008/03/one-line-of-service-design-the-list/ +31 30 890 3220 / energie@31v.nl Mon, 05 Dec 2011 09:00:10 +0000 hourly 1 By: Guts Service Design | Creating Brilliant Service Experiences | Goa, India » Blog Archive » Service Design in a line http://www.31v.nl/2008/03/one-line-of-service-design-the-list/comment-page-1/#comment-1394 Guts Service Design | Creating Brilliant Service Experiences | Goa, India » Blog Archive » Service Design in a line Fri, 22 May 2009 11:34:14 +0000 http://www.31v.nl/weblog/2008/03/one-line-of-service-design-the-list/#comment-1394 [...] [...]

]]> By: Adam Lawrence http://www.31v.nl/2008/03/one-line-of-service-design-the-list/comment-page-1/#comment-1391 Adam Lawrence Thu, 21 May 2009 11:36:40 +0000 http://www.31v.nl/weblog/2008/03/one-line-of-service-design-the-list/#comment-1391 Service design is finding better ways to give people what they need. Service design is finding better ways to give people what they need.

]]> By: Abhisek http://www.31v.nl/2008/03/one-line-of-service-design-the-list/comment-page-1/#comment-1080 Abhisek Sun, 29 Mar 2009 18:26:53 +0000 http://www.31v.nl/weblog/2008/03/one-line-of-service-design-the-list/#comment-1080 Just as products are designed to be astheitcally pleasing, functional and affordable, services need to be designed to make them useful, usable, desirable, efficient and effective. Service Design does this. Just as products are designed to be astheitcally pleasing, functional and affordable, services need to be designed to make them useful, usable, desirable, efficient and effective. Service Design does this.

]]> By: Damian Kernahan http://www.31v.nl/2008/03/one-line-of-service-design-the-list/comment-page-1/#comment-1015 Damian Kernahan Fri, 27 Feb 2009 02:46:48 +0000 http://www.31v.nl/weblog/2008/03/one-line-of-service-design-the-list/#comment-1015 Service Design is the thinking and designing of every interaction that a service organisation has with its customers, in such a way that the organisation delivers both a dramatically improved customer experience and increased profitability. Service Design is the thinking and designing of every interaction that a service organisation has with its customers, in such a way that the organisation delivers both a dramatically improved customer experience and increased profitability.

]]> By: elliott williams http://www.31v.nl/2008/03/one-line-of-service-design-the-list/comment-page-1/#comment-798 elliott williams Sun, 13 Apr 2008 14:36:49 +0000 http://www.31v.nl/weblog/2008/03/one-line-of-service-design-the-list/#comment-798 Service design is the creation of symbols, artifacts, environments, processes, and systems to facilitate deliberate action. Service design is the creation of symbols, artifacts, environments, processes, and systems to facilitate deliberate action.

]]> By: think carrie, think! » Blog Archive » One Line of Service Design, part 2 http://www.31v.nl/2008/03/one-line-of-service-design-the-list/comment-page-1/#comment-760 think carrie, think! » Blog Archive » One Line of Service Design, part 2 Tue, 08 Apr 2008 22:53:03 +0000 http://www.31v.nl/weblog/2008/03/one-line-of-service-design-the-list/#comment-760 [...] Just a short update… I asked my mentor from this summer, Susan Spraragen (who is currently in Paris presenting our work on service blueprinting) what her service design one-liner would be. Here’s what she contributed: [...] [...] Just a short update… I asked my mentor from this summer, Susan Spraragen (who is currently in Paris presenting our work on service blueprinting) what her service design one-liner would be. Here’s what she contributed: [...]

]]> By: Anouk http://www.31v.nl/2008/03/one-line-of-service-design-the-list/comment-page-1/#comment-795 Anouk Mon, 07 Apr 2008 09:44:47 +0000 http://www.31v.nl/weblog/2008/03/one-line-of-service-design-the-list/#comment-795 Good blog Marc! A reaction on: "Service Design is giving people what they want, the way the want it, when they want it". - Paul Thurston "Service design is giving people what they didn't even know they wanted, but when they experience it, it blends into their lives smoothly." (And in the best case they realize they dreamed of it all the time...) Good blog Marc!

A reaction on:
“Service Design is giving people what they want, the way the want it, when they want it”. – Paul Thurston

“Service design is giving people what they didn’t even know they wanted, but when they experience it, it blends into their lives smoothly.”
(And in the best case they realize they dreamed of it all the time…)

]]> By: Jacqueline http://www.31v.nl/2008/03/one-line-of-service-design-the-list/comment-page-1/#comment-813 Jacqueline Sun, 30 Mar 2008 20:04:05 +0000 http://www.31v.nl/weblog/2008/03/one-line-of-service-design-the-list/#comment-813 Service design is human to human marketing in other words treating your customers/users as human beings in stead of seeing them as human buyings. Service design is human to human marketing in other words treating your customers/users as human beings in stead of seeing them as human buyings.

]]> By: One line of service design | The Customer Experience Labs http://www.31v.nl/2008/03/one-line-of-service-design-the-list/comment-page-1/#comment-812 One line of service design | The Customer Experience Labs Sun, 30 Mar 2008 19:31:13 +0000 http://www.31v.nl/weblog/2008/03/one-line-of-service-design-the-list/#comment-812 [...] Read these and other "one liners of service design" at the 31Volts blog. [...] [...] Read these and other "one liners of service design" at the 31Volts blog. [...]

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