Service Design at HRO – the video

Posted on 24/12/2008 by Marc Fonteijn

Two weeks ago I had to opportunity to give a lecture on Service Design at the Hogeschool Rotterdam. The presentation was recorded so hereby I’d like to share the footage with you.

For your convenience here are the slides so you can click along with the video.

Posted on 24/12/2008 by Marc Fonteijn Tags: , , , , ,

2 Trackbacks

  1. By UXD Minor - Joel Laumans » Blog Archive » Workshop 5: Service Design on 03/02/2009 at 21:54

    [...] http://www.31v.nl/2008/12/service-design-at-hro-the-video [...]

  2. By » Service Design on 16/02/2009 at 20:42

    [...] 31v kregen we een presentatie van Mark Fonteijn over service design. Bij service design word er gekeken wanneer klanten in [...]

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