Monthly Archives: March 2009

What are the common Service Design pitfalls?

Since learning about Service Design just a few months ago, I have seen a lot of success stories on websites of Service Design organizations. I am experiencing the advantages myself, like firsthand user insights, trough my graduation project on Service Design at 31Volts. But I would also like to learn… »
Posted on 22/03/2009 by Aletha Bitter Tags: , |

Creating a better service experience by providing less choice

Although giving customers more to choose from can hold great value. I think a lot of the time we overlook the fact that giving more choice can sometimes do more harm then good. There seems to be a strong tendency in Service design towards what I would call scenario agnostic… »
Posted on 19/03/2009 by Marc Fonteijn Tags: , , , |

Trots op Nederlandse designers?

Laatst hadden we een discussie over Dutch Design en hoe dat in de media verschijnt. Wat is design? Wat is design? We bloggen er vaker over; design is geen mooie lamp, hippe tas of fancy gadget. Design is een proces. Gelukkig noemt het Volkskrant magazine hun rubriek inmiddels: ‘mooi ding’,… »
Posted on 18/03/2009 by Anouk Randag Tags: , , , , , |

Design Research blindness

Good design research is the cornerstone any design process. There is a big focus on anthropology, especially in Service design. So big that sometimes you get the feeling we’re unable to look critically at what we’re actually doing. Are Service designers getting “high on their own supply”? In his great… »
Posted on 18/03/2009 by Marc Fonteijn Tags: , , , |

bookreview: The Element by Sir Ken Robinson

The Element: How Finding Your Passion Changes Everything, is the most recent book by Sir Ken Robinson that was published just 2 months ago. Ken had inspired many -including me- with his legendary talk at the TED conference. First of all, I must say It’s a well written book. The… »
Posted on 12/03/2009 by Marc Fonteijn Tags: , , , , , , , |

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