Comments on: Introducing the off-stage experience http://www.31v.nl/2009/04/introducing-the-off-stage-experience/ +31 30 890 3220 / energie@31v.nl Mon, 05 Dec 2011 09:00:10 +0000 hourly 1 By: errehache http://www.31v.nl/2009/04/introducing-the-off-stage-experience/comment-page-1/#comment-1369 errehache Fri, 15 May 2009 17:26:44 +0000 http://www.31v.nl/?p=2297#comment-1369 Yes, I do agree on the difficulties to apply them in practice, and maybe something that that happens on its own, people setting those boundaries. Still worth to keep in mind. Good article... Yes, I do agree on the difficulties to apply them in practice, and maybe something that that happens on its own, people setting those boundaries. Still worth to keep in mind. Good article…

]]> By: Marc Fonteijn http://www.31v.nl/2009/04/introducing-the-off-stage-experience/comment-page-1/#comment-1368 Marc Fonteijn Fri, 15 May 2009 17:14:15 +0000 http://www.31v.nl/?p=2297#comment-1368 Excellent point Roberto! Don't know if the home/work metaphor applies to services but it's definitely something to think about. Would the service experience improve with clear or blurry boundaries? It probably depends on the service. And like you say, it might be much more about being able to manage exceptions than to actually define the boundaries. Another thing is that even if you'd have defined boundaries it could be very challenging to actually to put them in practice. Again, great stuff to think about :) Excellent point Roberto! Don’t know if the home/work metaphor applies to services but it’s definitely something to think about. Would the service experience improve with clear or blurry boundaries? It probably depends on the service. And like you say, it might be much more about being able to manage exceptions than to actually define the boundaries. Another thing is that even if you’d have defined boundaries it could be very challenging to actually to put them in practice. Again, great stuff to think about :)

]]> By: errehache http://www.31v.nl/2009/04/introducing-the-off-stage-experience/comment-page-1/#comment-1365 errehache Fri, 15 May 2009 12:20:25 +0000 http://www.31v.nl/?p=2297#comment-1365 Interesting view, another aspect to discuss relates to expectations and boundaries. There is the risk, and the opportunity to set new expectations entirely wrong. There could be some confusion by having blurry boundaries of when a service begins and ends (privacy, user control, etc). I remember when I took classes with Christena E. Nippert-Eng she mentioned that home office situations tend to be better when the boundary between home and work is not blurry but distinct (when is it ok to remain with your pijamas all day long...). All about service definition and the expectations set More on chris http://www.press.uchicago.edu/presssite/metadata.epl?mode=synopsis&bookkey=47557 Interesting view, another aspect to discuss relates to expectations and boundaries. There is the risk, and the opportunity to set new expectations entirely wrong. There could be some confusion by having blurry boundaries of when a service begins and ends (privacy, user control, etc). I remember when I took classes with Christena E. Nippert-Eng she mentioned that home office situations tend to be better when the boundary between home and work is not blurry but distinct (when is it ok to remain with your pijamas all day long…).

All about service definition and the expectations set

More on chris
http://www.press.uchicago.edu/presssite/metadata.epl?mode=synopsis&bookkey=47557

]]> By: Rotkapchen http://www.31v.nl/2009/04/introducing-the-off-stage-experience/comment-page-1/#comment-1108 Rotkapchen Wed, 29 Apr 2009 16:34:19 +0000 http://www.31v.nl/?p=2297#comment-1108 Isn't this effectively looking at the entire supply chain of an experience? Aren't these the fundamentals of experience design? Isn’t this effectively looking at the entire supply chain of an experience? Aren’t these the fundamentals of experience design?

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