Comments on: My most recent shopping experience at Run2Day Utrecht (updated) http://www.31v.nl/2009/08/my-most-recent-shopping-experience-at-run2day-utrecht-updated/ +31 30 890 3220 / energie@31v.nl Mon, 05 Dec 2011 09:00:10 +0000 hourly 1 By: Dienstverlening; het is (alweer) mensenwerk - 31Volts - Service Design & Innovatie http://www.31v.nl/2009/08/my-most-recent-shopping-experience-at-run2day-utrecht-updated/comment-page-1/#comment-1549 Dienstverlening; het is (alweer) mensenwerk - 31Volts - Service Design & Innovatie Sat, 31 Oct 2009 22:27:45 +0000 http://www.31v.nl/?p=2846#comment-1549 [...] October 2009 - Marcel Zwiers Misschien kun je nog mijn grote teleurstelling herinneren nadat ik met mijn Nike Zonnebril (in stukken) én met mijn ziel onder mijn arm de [...] [...] October 2009 – Marcel Zwiers Misschien kun je nog mijn grote teleurstelling herinneren nadat ik met mijn Nike Zonnebril (in stukken) én met mijn ziel onder mijn arm de [...]

]]> By: Karlijn http://www.31v.nl/2009/08/my-most-recent-shopping-experience-at-run2day-utrecht-updated/comment-page-1/#comment-1480 Karlijn Wed, 26 Aug 2009 14:12:25 +0000 http://www.31v.nl/?p=2846#comment-1480 Yep know the problem with Run2Day. Wanted to buy a shirt for my hubby. But it was not in the shelves in his size. So I asked the girl. Not in shelf is not in shop was the answere. But some new stock came in. So I asked, could you have a look if the size is in one of those boxes? Nope, too much of a hassel. So I said, I'll come back at the end of the day. Give you some time to sort out the mess in the boxes and find the right size. End of the day: no shirt. She didn't look in the boxes. So I asked, give me a call when you find the size. Next day: no call. So the day after the next day I gave them a call. Yes we have the shirt but had no time to call you. I told her that I am a customer and want to spend my money at run2Day, why she refused to sell me anything. She didin't got the message. An angry e-mail to the HQ did wonders, got a call of Run2Day within 2 hours end received a 25 euro's coupon. Too bad the service is still crap. Sent a mail to HQ, they can at least appologise and let the salesperson in the Utrecht shop know that a customer needs to be served. Yep know the problem with Run2Day.
Wanted to buy a shirt for my hubby. But it was not in the shelves in his size. So I asked the girl. Not in shelf is not in shop was the answere. But some new stock came in.
So I asked, could you have a look if the size is in one of those boxes? Nope, too much of a hassel. So I said, I’ll come back at the end of the day. Give you some time to sort out the mess in the boxes and find the right size.
End of the day: no shirt. She didn’t look in the boxes. So I asked, give me a call when you find the size. Next day: no call. So the day after the next day I gave them a call. Yes we have the shirt but had no time to call you.
I told her that I am a customer and want to spend my money at run2Day, why she refused to sell me anything. She didin’t got the message.
An angry e-mail to the HQ did wonders, got a call of Run2Day within 2 hours end received a 25 euro’s coupon.

Too bad the service is still crap. Sent a mail to HQ, they can at least appologise and let the salesperson in the Utrecht shop know that a customer needs to be served.

]]>