I was invited to present at the 2nd Meet & Create (dutch) session. This session was dedicated to service innovation and especially the uprising of service design.
Because this was a very creative crowd I took the opportunity to focus very much at the here and now of service design. This resulted in a presentation titled “the life of a service designer”. Trying to give the audience an overview of what they would experience if they’d join our studio for a week.
My leading questions was “What does a service designer do?”
To answer this I just simply looked at what it is that we actually do at 31Volts… I ended up with a short list where I accompanied each item with a real-life project and some tangible deliverable.
This is what service designers do:
- we design the process
- we take you outside
- we develop tools
- we bring insights and concept to life
- we help people co-design
- we try stuff out
It was very refreshing to do a very practical presentation for once. Usually service design presentations tend to be pretty strategic and discuss things on a meta-level.
I’d love to hear If you have some valuable additions to the list!
Update: here’s the presentation:
The video of the presentation should come online in the coming days but the whole thing is in Dutch so better start practicing ;)
2 Comments
mmnn… interesting, good to see what designers says what they do!
so…two quesitons here:
is balancing different stakeholder requirements part of your daily life (a bit like a design manager)?
who handle the job of the diffusion of whatever type of solution your create as an external consultant?
Cheers~
Q
I would say balancing requirements is definitely a crucial thing but per se a daily activity. It more a unconscious thing you do all the time…
Could you elaborate a bit more on your 2nd question?