Monthly Archives: January 2010

Masterclass Service Design voor de zorg, editie II

Het is goed om te zien hoe het bewustzijn groeit en hoeveel draagvlak er is voor het verbeteren van patiëntenervaringen. Wegens succes van de eerste Masterclass (video-impressie) besloten Mixe en 31Volts een tweede editie te organiseren. Deelnemers 20 januari kwamen 19 geïntereseerden uit de zorg bijeen om te leren over… »
Posted on 26/01/2010 by Anouk Randag Tags: , , , , |

first Dutch Service Design book is now available for download

A month ago we wrote about a great milestone: the first Dutch book on Service Design. We are still extremely proud that we got the chance to write this book for the Dutch ministry of Economic Affairs. A limited number of 300 copies was printed and we had to wait… »
Posted on 19/01/2010 by Marc Fonteijn Tags: , |

Book review: Change by Design

When a book is published by one of the most prominent thought leaders on design thinking, you can be sure it’s going to be a classic before even reading it. When that someone is also leading IDEO, the worlds biggest innovation company, you can except a great mix of theory… »
Posted on 14/01/2010 by Marc Fonteijn Tags: , , , , , |

Tim Brown talks about “change by design” at Google

As most of you probably already know Tim Brown has published a new book on design thinking titled change by design. Authors@Google invited Tim to talk about his latest publication. It’s a great talk so sit back, relax and enjoy this 1 hour journey into design thinking! The talk ends… »
Posted on 04/01/2010 by Marc Fonteijn Tags: , , , |

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