Monthly Archives: April 2010

New faces and fresh ideas at the spring edition of the Service Design Drinks

Wednesday 21st of April was the day that a group of service-design-minded people came together -attracted by a greatly inviting sign- at the recently opened 31Volts HQ! It has been a while since the last drinks but a lot of things are going to happen in the coming months. The… »
Posted on 29/04/2010 by Marc Fonteijn Tags: , |

My view on the music industry

Yesterday I attended a session named “download problem solved” (dutch review). The idea was to discuss what alternative business models are that can help musicians make a living. Of course a topic like this, combined with 20 people from different background leads to… positive chaos. Usually these situation fuel me… »
Posted on 28/04/2010 by Marc Fonteijn Tags: , |

Verzekerd van zorg?

Afgelopen week werd ik verrast door een tweet en de nieuwsbrief van mijn zorgverzekeraar. Bericht 1 Bericht 2: (in de nieuwsbrief) “Menzis is altijd bezig haar service nog beter te maken. Daarbij is uw mening erg belangrijk. Doe de tevredenheidspoll.” Als klant van Menzis maar ook juist vanuit mijn professie… »
Posted on 22/04/2010 by Anouk Randag Tags: , , , |

At Your Service – Management Team over Service Innovatie

Waar service innovatie vanuit een business perspectief voorheen alleen in de Harvard Business Review of de BusinessWeek werd aangesneden, is het goed om te merken dat het nu ook door de Nederland media wordt opgepakt. Met als ondertitel “onbedwingbare opkomst service-economie” besteedt Management Team in haar editie van mei 2010… »
Posted on 20/04/2010 by Marc Fonteijn Tags: , , , , |

Service Design Drinks – the spring edition

The Dutch Service Design Network is organizing some great events the coming month. There will be a new Thinks on May 12th event, a new Talks meetup on 19 May but we’re kicking off with the spring edition of the Service Design Drinks. It has been over 4 months since… »
Posted on 14/04/2010 by Marc Fonteijn Tags: , , |

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