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Monthly Archives: May 2010
Service Design Thinks #2: Exploring the O-Gap
12 mei vond de 2e editie van de Service Design Thinks plaats in Amsterdam.
18/05/2010 Tags: #2, amsterdam, business, design, meeting, netwerk, o-gap, organisation, presentation, service, servicedesign, thinks
The Service Blueprints Overview
For some time now I’ve been collecting interesting service design visualizations. But having them stack up on my desktop just doesn’t add a lot of value. As I’ve noticed that this blog attracts a lot of people with an 3 year old article on service blueprints I decided that would… »
The myth of the ‘O’-gap
The theme of yesterdays Service Design Thinks #2 in Amsterdam was “exploring the ‘O’-gap”. My personal take-away is that the ‘O’-gap is a myth. The ‘O’-gap is the status-quo phase in which a lot of innovation projects eventually end up. You’ve created some great new (service) concepts but the organizations… »
New bachelor: ‘[open] Innovator’