Because this was a very creative crowd I took the opportunity to focus very much at the here and now of service design. This resulted in a presentation titled “the life of a service designer”. Trying to give the audience an overview of what they would experience if they’d join our studio for a week.

My leading questions was “What does a service designer do?”

To answer this I just simply looked at what it is that we actually do at 31Volts… I ended up with a short list where I accompanied each item with a real-life project and some tangible deliverable.

This is what service designers do:

• we design the process
• we take you outside
• we develop tools
• we bring insights and concept to life
• we help people co-design
• we try stuff out

It was very refreshing to do a very practical presentation for once. Usually service design presentations tend to be pretty strategic and discuss things on a meta-level.

I’d love to hear If you have some valuable additions to the list!

Update: here’s the presentation:

The video of the presentation should come online in the coming days but the whole thing is in Dutch so better start practicing ;)