31Volts [service design] » blueprint http://www.31v.nl +31 30 890 3220 / energie@31v.nl Mon, 19 Dec 2011 09:46:32 +0000 en hourly 1 The Service Blueprints Overview http://www.31v.nl/2010/05/the-service-blueprints-overview/ http://www.31v.nl/2010/05/the-service-blueprints-overview/#comments Fri, 14 May 2010 13:26:02 +0000 Marc Fonteijn http://www.31v.nl/?p=3886 »]]> For some time now I’ve been collecting interesting service design visualizations. But having them stack up on my desktop just doesn’t add a lot of value. As I’ve noticed that this blog attracts a lot of people with an 3 year old article on service blueprints I decided that would be the best category to start with. So I’ve compile an overview of the service blueprints I’ve stumbled upon so far.

The [service] blueprint is an operational tool that describes the nature and the characteristics of the service interaction in enough detail to verify, implement and maintain it. — http://servicedesigntools.org/

I’m sure you all have other examples of service blueprints laying around. Feel free to share them and make the overview more complete. Drop a line in the comments or email (marc@31v.nl).

I’m not taking credit for the creation any of the blueprints, I’m just the messenger in this case.

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