Artikelen over presentation.

Presenting at Marketing Pioneers 2010 and Freelance Friday

Friday, February 5th, 2010

In last 7 days I had the opportunity to present at 2 very different events. Different audience, different themes, different preparation and different reactions! This is my short review of Freelance Friday and Marketing Pioneers 2010.
Freelance Friday
This was the first Utrecht edition of a successful event that has been running in Amsterdam for quite [...]

What does a service designer do?

Friday, October 2nd, 2009

I was invited to present at the 2nd Meet & Create (dutch) session. This session was dedicated to service innovation and especially the uprising of service design.

Because this was a very creative crowd I took the opportunity to focus very much at the here and now of service design. This resulted in a presentation titled [...]

User Centred Design & Innovation in Service Systems presentation

Wednesday, September 9th, 2009

As you might know 2009 is The European Year of Creativity and Innovation. I was pointed today to a terrific presentation that is published on the website of the European Commission. Now this not being the most user friendly website this presentation and probably a lot more valuable information is sitting there totally undiscovered by [...]

Service design, a new design discipline.

Thursday, September 3rd, 2009

For my talk at crowdsourced innovation event Community of Talents. In a room full of professionals in the area of service innovation, I had the privilege of closing the day with a talk on the evolution of design (as a verb).
I finally translated my presentation in Enlish. Here it is:

The world is a garage: designing services is a messy job

Tuesday, June 16th, 2009

I had to opportunity to present at the CHI Netherlands Conference 2009 which hosted some really interesting and diverse speakers. The theme of the conference this year was “change” (what else). Because Service design is really gaining momentum in the Netherlands, the conference organizers dedicate a whole track to it. Needless to say that [...]