Tag Archives: presentation

User Centred Design & Innovation in Service Systems presentation

As you might know 2009 is The European Year of Creativity and Innovation. I was pointed today to a terrific presentation that is published on the website of the European Commission. Now this not being the most user friendly website this presentation and probably a lot more valuable information is… »

Posted on 09/09/2009 by Marc Fonteijn Also tagged bruce tether, eu, servicedesign |

Service design, a new design discipline.

For my talk at crowdsourced innovation event Community of Talents. In a room full of professionals in the area of service innovation, I had the privilege of closing the day with a talk on the evolution of design (as a verb). I finally translated my presentation in Enlish. Here it… »

Posted on 03/09/2009 by Marcel Zwiers Also tagged Community of Talents, conference, design, Design Thinking, dienstinnovatie, event, presentatie, symposium |

The world is a garage: designing services is a messy job

I had to opportunity to present at the CHI Netherlands Conference 2009 which hosted some really interesting and diverse speakers. The theme of the conference this year was “change” (what else). Because Service design is really gaining momentum in the Netherlands, the conference organizers dedicate a whole track to it.… »

Posted on 16/06/2009 by Marc Fonteijn Also tagged chi, chinl09, conference |

Designing Experiences by Bill Buxton at MIX09

Here’s a great presentation by Bill Buxton who you might know from his book Sketching User Experiences. At MIX09 he talks about the value of experiences and the fact that we can design them. Don’t focus on the next product you want to design, focus on the unique experience you… »

Posted on 10/04/2009 by Marc Fonteijn Also tagged bill buxton, experiences, microsoft, mix09, video |

Design Research blindness

Good design research is the cornerstone any design process. There is a big focus on anthropology, especially in Service design. So big that sometimes you get the feeling we’re unable to look critically at what we’re actually doing. Are Service designers getting “high on their own supply”? In his great… »

Posted on 18/03/2009 by Marc Fonteijn Also tagged dan saffer, design research, video |