Tag Archives: presentation

The world is a garage: designing services is a messy job

I had to opportunity to present at the CHI Netherlands Conference 2009 which hosted some really interesting and diverse speakers. The theme of the conference this year was “change” (what else). Because Service design is really gaining momentum in the Netherlands, the conference organizers dedicate a whole track to it.… »

Posted on 16/06/2009 by Marc Fonteijn Also tagged chi, chinl09, conference |

Designing Experiences by Bill Buxton at MIX09

Here’s a great presentation by Bill Buxton who you might know from his book Sketching User Experiences. At MIX09 he talks about the value of experiences and the fact that we can design them. Don’t focus on the next product you want to design, focus on the unique experience you… »

Posted on 10/04/2009 by Marc Fonteijn Also tagged bill buxton, experiences, microsoft, mix09, video |

Design Research blindness

Good design research is the cornerstone any design process. There is a big focus on anthropology, especially in Service design. So big that sometimes you get the feeling we’re unable to look critically at what we’re actually doing. Are Service designers getting “high on their own supply”? In his great… »

Posted on 18/03/2009 by Marc Fonteijn Also tagged dan saffer, design research, video |

Daniel Pink talks about commodization at Pop!Tech

I had the opportunity to catch up on some video’s I had on my “to watch” list. This 2007 presentation performance by Daniel Pink (writer of A Whole New Mind) on Pop!Tech is just right on the mark. Dan talks about commodization of products and services in the western society… »

Posted on 08/03/2009 by Marc Fonteijn Also tagged daniel pink, poptech, video |

Adding value to commodities – the presentation

In the previous article Anouk describe the bits and pieces of the workshop we organized on the last day of the Service Design Conference in Amsterdam. From the very beginning we had the intention to share the results of the workshop with the rest of the world. So we hereby… »

Posted on 03/12/2008 by Marc Fonteijn Also tagged commodities, experiences, goods, products, services, workshop |