<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>31Volts [service design] &#187; service</title>
	<atom:link href="http://www.31v.nl/tag/service/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.31v.nl</link>
	<description>+31 30 890 3220 / energie@31v.nl</description>
	<lastBuildDate>Mon, 19 Dec 2011 09:46:32 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	
		<item>
		<title>Service Design Thinks #2: Exploring the O-Gap</title>
		<link>http://www.31v.nl/2010/05/service-design-thinks-2-exploring-the-o-gap/</link>
		<comments>http://www.31v.nl/2010/05/service-design-thinks-2-exploring-the-o-gap/#comments</comments>
		<pubDate>Tue, 18 May 2010 09:50:36 +0000</pubDate>
		<dc:creator>Anouk Randag</dc:creator>
				<category><![CDATA[Events]]></category>
		<category><![CDATA[#2]]></category>
		<category><![CDATA[amsterdam]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[design]]></category>
		<category><![CDATA[meeting]]></category>
		<category><![CDATA[netwerk]]></category>
		<category><![CDATA[o-gap]]></category>
		<category><![CDATA[organisation]]></category>
		<category><![CDATA[presentation]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[servicedesign]]></category>
		<category><![CDATA[thinks]]></category>

		<guid isPermaLink="false">http://www.31v.nl/?p=3898</guid>
		<description><![CDATA[12 mei vond de 2e editie van de Service Design Thinks plaats in Amsterdam. 
<h3>Exploring the O-Gap. </h3>
De O in O-Gap staat voor Organisation. ‘Hoe zorg je ervoor dat je prachtige plan niet struikelt bij de uitvoering in de organisatie.’
2 presentaties, afgewisseld met opbouwende discussies. De sprekers zoomden&#8230; <a href="http://www.31v.nl/2010/05/service-design-thinks-2-exploring-the-o-gap/" class="read_more">&#187;</a>]]></description>
			<content:encoded><![CDATA[<p>12 mei vond de 2e editie van de Service Design Thinks plaats in Amsterdam. </p>
<h3>Exploring the O-Gap. </h3>
<p>De O in O-Gap staat voor Organisation. ‘Hoe zorg je ervoor dat je prachtige plan niet struikelt bij de uitvoering in de organisatie.’<br />
2 presentaties, afgewisseld met opbouwende discussies. De sprekers zoomden elk in op een methodiek; één vanuit design perspectief en een vanuit business perspectief.<br />
Het was een inspirerende avond, met 2 presentaties, goede discussies en napraten met een drankje. </p>
<p>31Volts was ter plaatse en bracht verslag uit voor de site van het Service Design netwerk Nederland.<br />
Het verslag is <a href="http://www.servicedesignnetwerk.nl/nl/nieuws/verslag-thinks-2-exploring-the-o-gap">hier</a> te lezen, inclusief presentaties. Ook kun je <a href="http://www.servicedesignnetwerk.nl/nl/activiteiten">hier</a> aankondigingen van nieuwe activiteiten volgen.</p>
]]></content:encoded>
			<wfw:commentRss>http://www.31v.nl/2010/05/service-design-thinks-2-exploring-the-o-gap/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Nice service experience in Italy</title>
		<link>http://www.31v.nl/2009/08/nice-service-experience-in-italy/</link>
		<comments>http://www.31v.nl/2009/08/nice-service-experience-in-italy/#comments</comments>
		<pubDate>Wed, 05 Aug 2009 12:23:21 +0000</pubDate>
		<dc:creator>Anouk Randag</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[English]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[Italy]]></category>
		<category><![CDATA[positive]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[shoestore]]></category>
		<category><![CDATA[store]]></category>

		<guid isPermaLink="false">http://www.31v.nl/?p=2742</guid>
		<description><![CDATA[After some lousy &#8216;service&#8217; experiences in Italian restaurants, canoe (not) renting clubs and sold-out (but not-so-full) beach-clubs, we came across a positive service experience.
What you see is what you get.
Last week browsing the shopping area in Pisa, our eyes fell on a cool pair of shoes in a&#8230; <a href="http://www.31v.nl/2009/08/nice-service-experience-in-italy/" class="read_more">&#187;</a>]]></description>
			<content:encoded><![CDATA[<p>After some lousy &#8216;service&#8217; experiences in Italian restaurants, canoe (not) renting clubs and sold-out (but not-so-full) beach-clubs, we came across a positive service experience.</p>
<p><strong>What you see is what you get.</strong><br />
Last week browsing the shopping area in Pisa, our eyes fell on a cool pair of shoes in a window. After stepping inside a completely white space we thought we were in the wrong place&#8230; Nothing but a bench, a guy behind a counter and an ornamentally framed shoe spoon on the wall.<br />
This Italian shoe store (Sodini) surprised us by not having any shoes in it&#8217;s store!<br />
The owner appeared to be a wonderful salesman only having shoes in the window (and some on stock behind the store),  putting effort in helping the customers putting on their new shoes and telling them for what occasion they could be suitable. </p>
<p><a href="http://www.flickr.com/photos/31volts/3784783425/" title="Shoestore in Pisa, Italy by 31Volts, on Flickr"><img src="http://farm3.static.flickr.com/2660/3784783425_71160081b0.jpg" width="500" height="375" alt="Shoestore in Pisa, Italy" /></a></p>
<p><a href="http://www.flickr.com/photos/31volts/3784782487/" title="Shoestore in Pisa, Italy by 31Volts, on Flickr"><img src="http://farm4.static.flickr.com/3504/3784782487_3ce06c7221.jpg" width="500" height="375" alt="Shoestore in Pisa, Italy" /></a></p>
<p>Another positive note; this pair of shoes happened to be unreasonably affordable by being the last (un-Italian) sized 44&#8230;</p>
]]></content:encoded>
			<wfw:commentRss>http://www.31v.nl/2009/08/nice-service-experience-in-italy/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

