Tag Archives: workshop

Service Design at the Creativity Company Conference 2010

September 14th 2010 was the day for the 4th edition of the Creative Company Conference (photos). The speakers at conference turned out to be a very diverse mix of creatives. It was a ride that took the audience from design thinking to transmedia storytelling and everything in between. The goal… »

Posted on 15/09/2010 by Marc Fonteijn Also tagged ccc10, ccc2010, creative company conference, Design Thinking, haarlem, presentation, service thinking |

Smuggling service design across the border

Two weeks ago we got a phone call from Belgium. To be more specific, from Kite Consultants based in Antwerp. The question I was asked was if we could provide a workshop on some specific aspects of service design. The first one was about the client side of organisations. Where… »

Posted on 02/09/2010 by Marcel Zwiers Also tagged antwerp, antwerpen, belgium, kite |

Bridging the saying-doing gap with design research

Yesterday I had the opportunity to host a workshop about the relationship between customer experience and the saying-doing gap. And how you bridge that gap with design research.

Three different types of the saying-doing gap

First of all, what is the saying-doing gap? It’s all about the mismatch between what… »

Posted on 25/06/2010 by Marc Fonteijn Also tagged saying-doing gap |

Co-Design Live! workshop: from product to service (video)

Onder de titel “Co-Design Live!” organiseerde de Hogeschool Utrecht op 11 december 2009 een kennisconferentie. Tijdens dit event werden onder meer de resultaten van de co-design pressure cooker gepresenteerd. Daarnaast waren er ook een aantal workshops waaronder 1 verzorgd door 31Volts. In onze energieke workshop “from product to service” hebben… »

Posted on 22/12/2009 by Marc Fonteijn Also tagged codesign, hogeschool, impressie, utrecht, video |

Learning Landscapes

45 students of HU, University of Utrecht, worked on ‘Learning Landscapes’ for the faculty ‘Economie en Management’ (FEM). Service design workshop Together with Fred Montijn and Remko van der Lugt from HU, we organized a 4 day service design workshop, for 25 students of this faculty FEM and 20 of… »

Posted on 22/12/2009 by Anouk Randag Also tagged #LLFEM, FEM, HU, learning landscapes, Service Design |