Tag Archives: workshop

Service Design at the Creativity Company Conference 2010

September 14th 2010 was the day for the 4th edition of the Creative Company Conference (photos). The speakers at conference turned out to be a very diverse mix of creatives. It was a ride that took the audience from design thinking to transmedia storytelling and everything in between. The goal… »
by Marc Fonteijn Also tagged , , , , , , |

Smuggling service design across the border

Two weeks ago we got a phone call from Belgium. To be more specific, from Kite Consultants based in Antwerp. The question I was asked was if we could provide a workshop on some specific aspects of service design. The first one was about the client side of organisations. Where… »
by Marcel Zwiers Also tagged , , , |

Bridging the saying-doing gap with design research

Yesterday I had the opportunity to host a workshop about the relationship between customer experience and the saying-doing gap. And how you bridge that gap with design research.

Three different types of the saying-doing gap

First of all, what is the saying-doing gap? It’s all about the mismatch between what… »
by Marc Fonteijn Also tagged |

Co-Design Live! workshop: from product to service (video)

Onder de titel “Co-Design Live!” organiseerde de Hogeschool Utrecht op 11 december 2009 een kennisconferentie. Tijdens dit event werden onder meer de resultaten van de co-design pressure cooker gepresenteerd. Daarnaast waren er ook een aantal workshops waaronder 1 verzorgd door 31Volts. In onze energieke workshop “from product to service” hebben… »
by Marc Fonteijn Also tagged , , , , |

Learning Landscapes

45 students of HU, University of Utrecht, worked on ‘Learning Landscapes’ for the faculty ‘Economie en Management’ (FEM). Service design workshop Together with Fred Montijn and Remko van der Lugt from HU, we organized a 4 day service design workshop, for 25 students of this faculty FEM and 20 of… »
by Anouk Randag Also tagged , , , , |
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