Service Design Thinks #2: Exploring the O-Gap

12 mei vond de 2e editie van de Service Design Thinks plaats in Amsterdam.

Exploring the O-Gap.

De O in O-Gap staat voor Organisation. ‘Hoe zorg je ervoor dat je prachtige plan niet struikelt bij de uitvoering in de organisatie.’ 2 presentaties, afgewisseld met opbouwende discussies. De sprekers zoomden… »
Posted on 18/05/2010 by Anouk Randag Tags: , , , , , , , , , , , |

The Service Blueprints Overview

For some time now I’ve been collecting interesting service design visualizations. But having them stack up on my desktop just doesn’t add a lot of value. As I’ve noticed that this blog attracts a lot of people with an 3 year old article on service blueprints I decided that would… »
Posted on 14/05/2010 by Marc Fonteijn Tags: , |

The myth of the ‘O’-gap

The theme of yesterdays Service Design Thinks #2 in Amsterdam was “exploring the ‘O’-gap”. My personal take-away is that the ‘O’-gap is a myth. The ‘O’-gap is the status-quo phase in which a lot of innovation projects eventually end up. You’ve created some great new (service) concepts but the organizations… »
Posted on 13/05/2010 by Marc Fonteijn Tags: , |

New faces and fresh ideas at the spring edition of the Service Design Drinks

Wednesday 21st of April was the day that a group of service-design-minded people came together -attracted by a greatly inviting sign- at the recently opened 31Volts HQ! It has been a while since the last drinks but a lot of things are going to happen in the coming months. The… »
Posted on 29/04/2010 by Marc Fonteijn Tags: , |

My view on the music industry

Yesterday I attended a session named “download problem solved” (dutch review). The idea was to discuss what alternative business models are that can help musicians make a living. Of course a topic like this, combined with 20 people from different background leads to… positive chaos. Usually these situation fuel me… »
Posted on 28/04/2010 by Marc Fonteijn Tags: , |