The Service Blueprints Overview

For some time now I’ve been collecting interesting service design visualizations. But having them stack up on my desktop just doesn’t add a lot of value. As I’ve noticed that this blog attracts a lot of people with an 3 year old article on service blueprints I decided that would… »
Posted on 14/05/2010 by Marc Fonteijn Tags: , |

The myth of the ‘O’-gap

The theme of yesterdays Service Design Thinks #2 in Amsterdam was “exploring the ‘O’-gap”. My personal take-away is that the ‘O’-gap is a myth. The ‘O’-gap is the status-quo phase in which a lot of innovation projects eventually end up. You’ve created some great new (service) concepts but the organizations… »
Posted on 13/05/2010 by Marc Fonteijn Tags: , |

New faces and fresh ideas at the spring edition of the Service Design Drinks

Wednesday 21st of April was the day that a group of service-design-minded people came together -attracted by a greatly inviting sign- at the recently opened 31Volts HQ! It has been a while since the last drinks but a lot of things are going to happen in the coming months. The… »
Posted on 29/04/2010 by Marc Fonteijn Tags: , |

My view on the music industry

Yesterday I attended a session named “download problem solved” (dutch review). The idea was to discuss what alternative business models are that can help musicians make a living. Of course a topic like this, combined with 20 people from different background leads to… positive chaos. Usually these situation fuel me… »
Posted on 28/04/2010 by Marc Fonteijn Tags: , |

Verzekerd van zorg?

Afgelopen week werd ik verrast door een tweet en de nieuwsbrief van mijn zorgverzekeraar. Bericht 1 Bericht 2: (in de nieuwsbrief) “Menzis is altijd bezig haar service nog beter te maken. Daarbij is uw mening erg belangrijk. Doe de tevredenheidspoll.” Als klant van Menzis maar ook juist vanuit mijn professie… »
Posted on 22/04/2010 by Anouk Randag Tags: , , , |